CV

Experience

Built and managed three websites: a travel blog, an eSIM quiz tool, and an online print-on-demand store.
Learnt and applied AI tools for writing, automation, and content creation.
Wrote multiple blog articles to grow organic traffic and explore monetisation.
Gained hands-on experience in e-commerce, SEO, and website optimisation.

Supported onboard safety efforts by monitoring for risks involving guests, crew, and company assets, and escalating concerns as needed.
Created and implemented an Excel-based equipment inventory system; adopted fleet-wide as a standard practice.
Supported training and onboarding of new team members to ensure consistent operational readiness.

Joined as temporary staff during the company’s early operational phase and was offered full-time conversion based on performance and adaptability to a fast-paced and evolving environment.
Liaised with multiple departments (IT, Reservations, Marketing, Customer Service, Product Development, Revenue) to resolve systemic backend issues.
Served as point-of-contact for travel agencies, managing escalated inquiries and booking concerns.
Coordinated directly with shipboard staff to fulfill agency and guest requests.
Developed a custom Excel tool to track agency group bookings, improving transparency for the sales team.

Progressed through ranks from Trainee to Officer with increasing responsibility in real-time security monitoring and incident response.
Helped reduce incidents of theft and fraud through proactive observation, timely escalation, and documentation.
Produced detailed surveillance reports that informed investigations and improved issue detection over time.

Assigned to corporate headquarters to support fleet-wide surveillance monitoring and reporting.

Rotated through core finance functions, gaining exposure in sales reporting, tax scheduling, audit preparation, and accounts payable.

Handled ticket sales and cash transactions efficiently in a fast-paced cinema environment.
Maintained accurate shift-end balances and ensured the secure handling of daily takings.
Provided courteous front-line service and resolved customer queries under time pressure.